Job Title: IT Support Technician

We are currently looking to employ a self-motivated and adaptable IT Support Engineer to join us at Kazzoo supporting our clients across the East Midlands. Based in Oadby Leicester, but with the need to visit clients on-site on a regular basis, this is far from a Helpdesk role. This is a great opportunity with excellent career and personal development prospects. You must have 2-3 years of experience in a similar position.

Job Role:

• Diagnose and troubleshoot support requests, over the phone and in person, from a variety of business clients. This could involve guiding them step by step through the process to eradicate the issue themselves, logging in remotely or visiting them on-site where necessary
• Consistently and reliably deliver on client IT Service Level Agreements
• Install, configure and manage a broad range of IT solutions
• Proactively monitor and maintain client’s IT infrastructure ‘health’
• Assist account managers in the design and specification of IT solutions
• Support Engineer Responsibilities – providing assistance to junior team members and new staff to ensure the overall development of the team

Skills and Experience:

• To be considered for this role, you must:
• Have at least 2-3 years of experience in providing IT support services to multiple businesses clients, within a similar environment
• Have excellent customer facing skills and the ability to communicate technical issues in a non-technical way
• Have a full, clean UK driving licence and own vehicle – this is essential
• Be a quick learner and problem solver
• Be reliable
• Fluent in English, both verbal and written
• Be able to work as a part of the team as well as on your own
• Be methodical, process-driven and patient
• Have an excellent telephone manner
• We would also expect candidates to have first-hand experience of the following,
• ideally with appropriate and up-to-date accreditations:
• Microsoft 365 and/or Office 365 migration and management
• Microsoft Azure
• Microsoft Windows Server and Hyper V management and support
• Active Directory and Group Policy configuration
• Support of PC and mobile devices
• Deployment of managed Anti-Virus and Backup solutions
• Network and firewall infrastructure management, support and deployment
• Familiarity with Microsoft Office, including Excel, Word and Outlook
• Cyber security & GDPR awareness

To apply in the first instance, please apply below

Previous applicants need not apply.

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