Skip to content

For Enquiries:

  • info@kazzoo.com
  • 0116 497 9841
Linkedin Twitter Instagram

For Support: support@kazzoo.com

Get a Quote
  • IT Support Leicester
  • Services
    • Levels of Support
    • Networks
    • Security
    • Remote support
    • Hardware & Software
    • Website Design
  • We Support
    • Kazzoo in the Community
    • Charity
  • About
    • Meet the team
    • Partners
    • Testimonials
  • Vacancies
  • News
    • Blog
    • Newsletters
  • Contact
Menu
  • IT Support Leicester
  • Services
    • Levels of Support
    • Networks
    • Security
    • Remote support
    • Hardware & Software
    • Website Design
  • We Support
    • Kazzoo in the Community
    • Charity
  • About
    • Meet the team
    • Partners
    • Testimonials
  • Vacancies
  • News
    • Blog
    • Newsletters
  • Contact
Remote Support
Remote Support

Job Title: IT Support Technician

Salary £24-26k

We are currently looking to employ a self-motivated and adaptable IT Support Engineer to join us at Kazzoo supporting our clients across the East Midlands. Based in Oadby Leicester, but with the need to visit clients on-site on a regular basis, this is far from a Helpdesk role. This is a great opportunity with excellent career and personal development prospects. You must have 2-3 years of experience in a similar position.

Job Role:

  • Diagnose and troubleshoot support requests, over the phone and in person, from a variety of business clients. This could involve guiding them step by step through the process to eradicate the issue themselves, logging in remotely or visiting them on-site where necessary
  • Consistently and reliably deliver on client IT Service Level Agreements
  • Install, configure and manage a broad range of IT solutions
  • Proactively monitor and maintain client’s IT infrastructure ‘health’
  • Assist account managers in the design and specification of IT solutions
  • Support Engineer Responsibilities – providing assistance to junior team members and new staff to ensure the overall development of the team

Skills and Experience:

  • To be considered for this role, you must:
  • Have at least 2-3 years of experience in providing IT support services to multiple businesses clients, within a similar environment
  • Have excellent customer facing skills and the ability to communicate technical issues in a non-technical way
  • Have a full, clean UK driving licence and own vehicle – this is essential
  • Be a quick learner and problem solver
  • Be reliable
  • Fluent in English, both verbal and written
  • Be able to work as a part of the team as well as on your own
  • Be methodical, process-driven and patient
  • Have an excellent telephone manner
  • We would also expect candidates to have first-hand experience of the following,
  • ideally with appropriate and up-to-date accreditations:
  • Microsoft 365 and/or Office 365 migration and management
  • Microsoft Azure
  • Microsoft Windows Server and Hyper V management and support
  • Active Directory and Group Policy configuration
  • Support of PC and mobile devices
  • Deployment of managed Anti-Virus and Backup solutions
  • Network and firewall infrastructure management, support and deployment
  • Familiarity with Microsoft Office, including Excel, Word and Outlook
  • Cyber security & GDPR awareness

To apply in the first instance, please apply below

Previous applicants need not apply.

Please add your CV by “Choose File” Below

IT Support Without The Jargon

info@kazzoo.com
0116 497 9841
Linkedin Twitter Instagram

Website and content ©2022 Kazzoo. Website design by Caged Fish: Vat Number: 813775027: Company Reg No: 04676373
All telephone calls and emails are monitored for quality control and training purposes.