Job Title: IT Technical Lead Leicester
We are currently looking to employ a self-motivated and adaptable IT Technical Lead to join us at Kazzoo, supporting our in house team and multiple clients across the East Midlands. Based in Oadby Leicester, but with the need to visit clients on-site on a regular basis. This is a great opportunity with excellent career and personal development prospects. You must have at least 5 years of experience in a similar position.
Job Role:
- Manage and mentor the existing team of Internal Engineer
- Assist the owner with the growth of the team
- Diagnose and troubleshoot support requests, over the phone and in person, from a variety of business clients. This could involve guiding them step by step through the process to eradicate the issue themselves, logging in remotely or visiting them on-site where necessary
- Consistently and reliably deliver on client IT Service Level Agreements
- Install, configure and manage a broad range of IT solutions
- Proactively monitor and maintain client’s IT infrastructure ‘health’
- Assist account managers in the design and specification of IT solutions
- Support Engineer Responsibilities – providing assistance to junior team members and new staff to ensure the overall development of the team
- Attend networking events and represent the company, following up on leads produced
Skills and Experience:
To be considered for this role, you must:
- Have at least 5 years of experience in providing IT support services to multiple businesses clients, within a leadership role and similar environment
- Have excellent customer facing skills and the ability to communicate technical issues in a non-technical way
- Have a full, clean UK driving licence and own vehicle – this is essential
- Be a quick learner and problem solver
- Be reliable
- Fluent in English, both verbal and written
- Be able to work as a part of the team as well as on your own
- Be methodical, process-driven and patient
- Have an excellent telephone manner
- We would also expect candidates to have first-hand experience of the following,
- ideally with appropriate and up-to-date accreditations:
- Microsoft 365 and/or Office 365 migration and management
- Microsoft Azure
- Microsoft Windows Server and Hyper V management and support
- Active Directory and Group Policy configuration
- Support of PC and mobile devices
- Deployment of managed Anti-Virus and Backup solutions
- Network and firewall infrastructure management, support and deployment
- Familiarity with Microsoft Office, including Excel, Word and Outlook
- Cyber security & GDPR awareness
To apply in the first instance, please apply below
Previous applicants need not apply.
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